Understanding Your Purchase Protection
Refund and Return Policy
Explore our comprehensive refund and return policy to ensure your satisfaction with every purchase.
Refund and Return Policy Overview
Eligibility for Returns
To qualify for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging.
Non-Returnable Items
Certain items are exempt from being returned, such as personalized or custom-made products, and items on sale.
Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@rebornbabyhub.com.